1. Returns and Replacements
Products cannot be returned. In case of a valid issue, the product can only be replaced, that too provided valid reasons are furnished and the request is reviewed and approved by the company. A return (refund) will only be considered as a conditional option in the event that we are not able to replace the product.
- Products are not eligible for return; they can only be replaced.
- Replacement is provided only for valid reasons and is subject to review and approval by the company.
- A return (refund) is offered only as a conditional option when the company is unable to replace the product.
2. Order Cancellation
You may cancel your order within 2 hours of placing it, provided the order has not already been dispatched. To cancel an order, please contact our customer support team immediately via email or phone. Once an order is dispatched, it cannot be cancelled, but you may raise a replacement request after receiving the product if a valid, company-approved reason applies.
- Orders cancelled within 2 hours of placement will receive a full refund.
- Orders that have been dispatched cannot be cancelled.
- Cancellation requests can be made via email at support@refurbo.in or through your account dashboard.
3. Cancellation Charges
Any cancellation charges as decided by the company will be deducted from the refund amount for cancellations. The exact amount of these charges is at the sole discretion of the company and may vary depending on the order and circumstances.
- Cancellation charges, if applicable, will be deducted from the refund amount.
- The amount of cancellation charges is determined solely at the discretion of the company.
- If an order is forcefully cancelled after 2 hours of placement, additional charges may also be applicable.
4. Replacement Eligibility
A product is eligible for replacement only if a valid reason is furnished, the request is approved by the company, and it meets the following criteria:
- The replacement request is raised within 2 days of delivery.
- The product is in its original packaging with all accessories, manuals, and warranty cards included.
- The product has not been physically damaged, altered, or misused after delivery.
- The product does not match the description provided on the website (functional defects, wrong item, etc.).
- Dead-on-arrival (DOA) products where defects are identified within 48 hours of delivery.
5. Non-Replaceable Items
The following items are not eligible for replacement:
- Products with physical damage caused by the customer.
- Requests raised after the 2-day window.
- Products without original packaging or missing accessories.
- Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.
- Digital products, gift cards, or warranty extensions.
6. Replacement Process
Once we receive your product, our quality team will inspect it within 2-3 business days. If the replacement request is approved:
- A replacement product will be dispatched subject to availability.
- If the company is unable to replace the product, a refund will be processed to the original payment method within 7-10 business days as a conditional alternative.
- For COD orders, any applicable refund will be processed via bank transfer. You will be contacted to provide bank account details.
- Shipping charges are non-refundable unless the issue is due to our error (wrong item, defective product, etc.).
- You will receive an email confirmation once the replacement or refund has been initiated.
7. Refurbished Products Disclaimer
All products sold on Refurbo are certified refurbished products. Refurbished products may show minor cosmetic wear such as light scratches or scuffs, which do not affect functionality. Each product undergoes a rigorous quality check and comes with a warranty as specified on the product page. By purchasing a refurbished product, you acknowledge and accept that:
- The product is not brand new but has been professionally inspected, tested, and restored to full working condition.
- Minor cosmetic imperfections may be present and are not grounds for return or refund.
- The product may come in generic packaging rather than original retail packaging.
- Warranty terms may differ from those of new products - please refer to the product-specific warranty information.
8. Exchanges
In place of returns, we offer replacements for valid, company-approved reasons. If you wish to exchange a product, please raise a replacement request with valid reasons. The request will be reviewed and, upon approval, the product will be replaced subject to availability.
9. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
- Contact support@refurbo.in with your order number and photos of the damage.
- Our team will verify the claim and provide a resolution within 24-48 hours.
- Replacement products are subject to availability.
10. Changes to This Policy
The company reserves the right to modify, amend, or update this Cancellation and Refund Policy at any time, without prior notice, at its sole discretion. Any changes will be effective immediately upon being posted on this page and will apply to all customers, including those who placed orders before the changes were made as well as future customers.
- The company may change this policy at any time without prior notice.
- Updated policies apply to both existing/previous customers and future customers.
- It is your responsibility to review this policy periodically for any changes.
- Your continued use of our platform and services constitutes acceptance of the updated policy.
11. Contact Information
For any questions or concerns regarding cancellations or refunds, please reach out to our customer support:
- Email: support@refurbo.in
- Phone: Available on our Contact Us page
- Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
